GDPR & Privacy Policy
This privacy policy explains how ‘Smart Group - Global Ltd’ handles your personal data, ensuring it's stored securely and used only for the intended purpose. They collect personal information through forms, website interactions, account creation, and communications. This may include sensitive information like health details or ethnicity for specific purposes.
‘Smart Group - Global Ltd’ may also receive information from third parties, but only with your consent or legal permission. The policy covers your use of their site, but not external websites linked from it.
What is Personal Data?
Personal data is any information that can identify you, including obvious details like your name and contact information, as well as less obvious data like IP addresses or online identifiers.
Your Rights:
Under GDPR, you have several rights:
To be informed: You have the right to know how your data is collected and used.
Access: You can access the personal data they hold about you.
Rectification: You can correct any inaccurate or incomplete data.
Erasure: You can request your data be deleted.
Restriction: You can limit how your data is processed.
Objection: You can object to your data being used for certain purposes.
Data portability: You can request a copy of your data to use with another service.
Rights related to automated decision-making and profiling: They do not use your data in this way.
For more information or to exercise these rights, you can contact ‘Smart Group - Global Ltd’ directly. You can also contact the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have a complaint, you can lodge it with the Information Commissioner’s Office.
What kind of information do we collect?
We gather various types of data, both personal and non-personal, through forms on our website or in paper format. This includes:
Your full name
Date of birth
Gender
Address
Email address
Phone number
Job title and profession
Information about your interests and preferences
How do we use your personal data?
We primarily use your information to provide you with the services you request. We might also use it to:
Give you information or services you ask for.
Share details about other products and services that might interest you, based on your preferences.
Fulfill our agreements with you.
Help you with third-party services, like training or certifications.
Comply with COVID-19 test and trace or other crisis management schemes.
Gather extra information for funding or government programs, like apprenticeships.
Monitor and analyse trends on our websites and services.
Prevent or detect any criminal activity.
‘Smart Group - Global Ltd’ may also record phone calls for training, customer service, and quality assurance, as well as to prevent or detect crime. These recordings are kept for a maximum of 30 days.
We only use your information for the purposes described in this Privacy Notice or those we explain when we collect the information. However, we might also use your data for other purposes that align with what we've told you (like statistical analysis), as long as it's allowed by data protection laws.
If you don't want us to use your data for marketing, you can let us know when you provide your details.
Legal Basis for Using Your Data
We always have a legal reason for using your personal data. This could be because:
It's needed to fulfill a contract with you.
You've given us your consent.
It's in our legitimate business interests.
Your data may be used for:
Managing your account.
Providing access to our site.
Personalizing your experience on our site.
Supplying our products and services (we need your details to make a contract with you).
Personalizing our products and services for you.
Communicating with you (including responding to your emails or calls).
Sending you information by email or post that you've agreed to receive (you can unsubscribe anytime).
Analysing how you use our site and getting feedback to improve your experience.
With your permission, ‘Smart Group - Global Ltd’ may also use your data for marketing purposes, such as sending you emails, texts, or mail about our products and services. You'll always have the option to opt-out.
Third parties whose content appears on our Site may use third-party Cookies, as detailed in the Cookies Policy. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise you to check the privacy policies of any such third parties.
‘Smart Group - Global Ltd’ use automated systems for some decision-making and profiling. If you want to question any action we take based on this or request human review, you have the right to do so under GDPR. Contact us for more details.
How long do we keep your data?
We only keep your personal data for as long as necessary for the reasons we collected it. We keep your personal data in our personal server and we use it with your concern.
Where do we store or transfer your data?
We only store or transfer your personal data within the UK, ensuring it's fully protected under GDPR
Your Data and Privacy
This privacy statement explains how ‘Smart Group - Global Ltd’ Limited handles your personal information and why we collect and use it. We understand that your privacy is important, and we are committed to protecting your data. We ensure your personal data is stored securely and used only for the purpose of your admission for the necessary period.
What Information We Collect
We collect personal information from you in several ways:
Through forms, both online and on paper, such as when you log in, sign up for newsletters, register for information, make a purchase, or start a course.
When you create an account on our websites and provide information about any special needs, like dietary requirements.
If you choose to provide information when using our website or services.
When you communicate with us via email, mail, or phone, and when you use our services.
We may also process your data related to COVID-19 or other crisis management activities.
Some of the personal information you provide may include sensitive details, such as health-related information to provide care or information about your race or ethnicity, which we need for registration/reporting purposes. Health information may also be required to process reasonable adjustments within examinations.
Information from Other Sources
We may receive your personal information from third parties (like your employer if they enroll you in a course) or agencies if you apply for study or employment. This happens only if we believe these third parties have your consent or are legally allowed to share your information with us. We only collect the minimum information needed to provide the service or process your application (e.g., your education or employment history). We use this information only as described in this Privacy Notice.
What This Privacy Policy Covers
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. We do not control how other websites collect, store, or use your data. We advise you to check their privacy policies before providing any data to them.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (GDPR) as "any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier." In simpler terms, it's any information about you that can identify you, including your name, contact details, identification numbers, location data, and online identifiers.
Your Rights
Under the GDPR, you have several rights, which we will always respect:
The right to be informed: You have the right to know how we collect and use your personal data. This Privacy Policy provides this information, but you can always contact us for more details.
The right to access: You can request access to the personal data we hold about you.
The right to rectification: You can ask us to correct any inaccurate or incomplete personal data.
The right to be forgotten: You can ask us to delete your personal data.
The right to restrict processing: You can limit how we process your personal data.
The right to object: You can object to us using your personal data for certain purposes.
The right to data portability: You can request a copy of your personal data to use with another service or business if you provided it directly to us, we are using it with your consent or for the performance of a contract, and that data is processed using automated means.
Rights relating to automated decision-making and profiling: We do not use your personal data in this way.
For more information about your rights or how we use your personal data, please contact us using the details provided below. You can also get more information from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any complaints about how we use your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
External Links & Your Privacy
You might come across links to external websites on our website or in our documents.
When you click on these links and visit those sites, remember that the owners of those sites might gather information from you. They'll handle this information according to their own privacy policies. It's a good idea to take a look at those policies.
‘Smart Group - Global Ltd’ are not responsible for the privacy practices of these external sites, as ‘Smart Group - Global Ltd’ don't have any control over them.
Social Media Interaction
Our website may include features that let you share information about us (or our website and services) on social media platforms. This could be through "share," "like," or "follow" buttons, for example.
We offer these features to help spread the word about us and to allow you to share your thoughts and recommendations with your friends. However, be aware that sharing information on social media could mean that the social media provider collects that information or makes it publicly accessible, including through search engines.
Please keep in mind that we don't manage, support, or have any influence over the policies or practices of any social media platform you might use through our website.
Always review the privacy policies of any social media platform you use to share information. This will help you understand how they handle your information.
Contact Information
Smart Group - Global Ltd, 17 The Arcade, Dunstable Road, Bedfordshire, Luton, LU4 8JE